客服在吗？我的vps挂了

zhizun888 · 发表于 2010-4-21 17:03:21

vps主IP不能连接，副IP可以连接，已经测试不是被防火墙屏蔽，是你们的问题
我4月2日购买vps，由于失误重复付款，多付的钱已经帮我转到账户作为预付款，但4月18日你们又给我发个付款连接，实在不懂事什么意思
我已经在客服提交Ticket ID: 400289
麻烦你帮忙处理下

dream26 · 发表于 2010-4-21 17:05:06

如果主　IP不可以連, 副IP..有可能是中國封了國外的IP呢..跟主機商可能沒有什麼關系.

你PING 不PING 得通主IP ?

zhizun888 · 发表于 2010-4-21 17:12:15

我在linkwan测试过，Analysis: IP packets are not moving from network "Savvis SAVVIS" to network "Xeex
XEEX-COMMUNICATIONS" at hops 13-14.
而且我挂了美国VPN也ping不通，副IP都正常

zhizun888 · 发表于 2010-4-21 17:14:03

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------
| Hop | %Loss | IP Address    | Node Name                         | Location          | Tzone  | ms  | Graph    | Network                                  |
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------
| 0 |    | 61.4.82.22    | linktom070517                      | *                   |       |    |          | Beijing Linktom Network Technology Co.,Ltd. |
| 1 |    | 61.4.82.1    | -                                  | ?Beijing, China    | +08:00 | 2 | x       | Beijing Linktom Network Technology Co.,Ltd. |
| 2 |    | 172.31.31.9    | linktom070517                      | ...                |       | 0 | x       | (private use)                            |
| 3 |    | 202.99.1.229 | -                                  | ?(China)          | +08:00 | 0 | x       | China Defence S&T Information Center       |
| 4 |    | 202.99.1.149 | -                                  | ?(China)          | +08:00 | 0 | x       | China Defence S&T Information Center       |
| 5 |    | 221.239.18.133  | -                                  | ?(China)          | +08:00 | 3 | x       | SHIDAIHONGYUAN-LTD                         |
| 6 |    | 221.239.7.117 | -                                  | ?(China)          | +08:00 | 3 | x       | CHINANET TIANJIN PROVINCE NETWORK          |
| 7 |    | 221.238.222.209 | -                                  | ?(China)          | +08:00 | 3 | x       | CHINANET TIANJIN PROVINCE NETWORK          |
| 8 |    | 202.97.34.1    | -                                  | ?(China)          | +08:00 | 3 | x-       | CHINANET backbone network                |
| 9 |    | 202.97.53.1    | -                                  | ?(China)          | +08:00 | 3 | x       | CHINANET backbone network                |
| 10  |    | 202.97.51.158 | -                                  | ?(China)          | +08:00 | 196 |       x | CHINANET backbone network                |
| 11  |    | 202.97.50.30 | -                                  | ?(China)          | +08:00 | 196 |       x | FSKWC NET                                  |
| 12  |    | 208.173.56.197  | -                                  | ...                |       | 234 |       x- | Savvis SAVVIS                            |
| 13  |    | 204.70.193.106  | ber1-tenge-2-1.losangeles.savvis.net | Los Angeles, CA, USA | -08:00 | 234 |       x  | Savvis SAVVIS                            |
| 14  | 100 | ?216.152.255.61 | bbr02-xe-5-4.lax02.us.xeex.net    |                   |       |    |          | Xeex XEEX-COMMUNICATIONS                   |
| ... |    |                |                                     |                   |       |    |          |                                           |
| ? |    | vps的IP | unassigned.psychz.net             | ...                |       |    |          | Psychz Networks PSYCHZ-NETWORKS          |
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

PhotonVPS-Jasmi · 发表于 2010-4-21 23:26:37

現在沒有問題　
我在幫你問一下帳單的問題

奇尺大乳 · 发表于 2010-4-22 14:52:22

说清楚，别花了冤枉钱

qq14977 · 发表于 2010-4-22 15:09:15

我的最近每天都挂

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