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本帖最后由 dakai 于 2012-11-20 10:22 编辑
事情见前几天我的帖子：http://www.hostloc.com/thread-162302-1-1.html
简单说，本月11日左右收到邮件提示我，16日要给我在netfirms的空间续费，59.4$
立即在netfirms的控制面板里取消auto renewal
谁知在paypal里有预授权付款，因此到了16日，仍是扣款了
当时气得我啊--netfirms你只要出了帐单，客户到时就一定得付款？
甚至想去paypal发起争议
但考虑这样做有些不太好，想先与netfirms沟通一下吧
发TK与netfirms沟通，2天后同意退款了[ol]Subject: Paid for Non-autorenew service?Customer Quote: Hello, My hosting set to NOT auto-renew a few days ago,and just now it was paid. Is there some mistakes? Would you refund my money? [/ol]复制代码[ol]Hello, Thank you for contacting Support. We apologize for any inconvenience this may have caused you. Our records show that you have scheduled the account 'xxxxxx' for cancellation on November 30, 2013. Therefore, the account 'xxxxxx' renewed automatically on November 16, 2012. If you wish to cancel the account 'freeask' immediately and receive refund, get back to us with the confirmation. Thank you! [/ol]复制代码[ol]Hello, Thank you for your reply. Per your request, I have scheduled the account 'xxxxxxx' for cancellation on November 20, 2012. On the scheduled date, the account will be cancelled and refund will be issued. Thank you! ====================== HI,xxxxxxxxThank you for your reply. I confirm thant I wanna cancel the account 'xxxxxxx' immediately and receive refund. Please help me do it. Great thanks! xxxxxxxxxxxxx---A faithful customer[/ol]复制代码 |
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发表于 2012-11-20 10:17:12
