I understand that you are contacting us for assistance with your transfer.
Our normal process is to issue an In-Store Credit to your account which can be used immediately for additional purchases. An In-Store Credit is an account credit that can be used by selecting In-Store Credit in the shopping cart.
Please reply to this email with your confirmation to process the In-Store Credit for the canceled item(s). In lieu of an In-Store Credit, a refund directly to your payment method may be available upon request if supported by the payment processor. If a refund is processed directly to your payment method, it can take 5-7 days for the funds to be applied.
Please let us know if we can assist you in any other way.