Well, first off, we are not completely down. Our NKC facility is off line which comprises less than half of our total server count.
Second, both lines that head to NKC cross each other in the street right outside Oak. Both conduits were cut in half by this giant man hole cutting drill.
The solution is to move the second leg of our NKC run onto the fiber we currently use for cogent and our cogent onto one leg of the fiber we go to NKC on. That conduit is on the other side of the street and was not hit. So that's the plan to prevent this in the future.
As for an update: the splicing crews are pulling new fiber now, then they'll start splicing. Hopefully we'll be back in 1-2 hours.