Hello Niu, Thank you for contacting Namecheap Support Team! We would like to confirm that WhoisGuard and transfer lock are not enabled for your domain any more. However, to be able to advise on the issue you we will need to have an exact error message received along with your domain cancellation notice on your gaining registrar's end. Kindly provide us with it in your reply. Thank you. We are looking forward to hearing from you. ---------------- --- Best regards, Andrei L. Namecheap.com