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Hi there,
A few weeks ago, we sent you an email indicating that some or all of your account credit would be expiring. After speaking with many DigitalOcean customers through 推特 and via support tickets, we’ve updated our terms of service to reflect our credit expiration policy and want to provide clarity around what types of credit will expire and when.
Here’s what you need to know, and how this will impact your account ():
1. Promotional credit will expire 12 months after it has been issued or redeemed. This includes referral sign-up credit, promotion codes you’ve entered, or credit issued by DigitalOcean staff.
The following promo credits you have will expire on May 1, 2016:
Credit Name Amount Remaining Issue Date
Promotional Credit from Black Friday Promo Nov 2013! $50.00 2013-11-29
Promotional Credit from DO Loves You! $10.00 2015-03-31
2. Referral and SLA credit will now expire after 12 months of account inactivity, and no sooner than May 2017. This includes credits earned from referring customers to DigitalOcean and SLA credits.
If you're interested in reviewing a detailed explanation of the changes, be sure to read our terms of service changelog or our blog post.
If you have credit that’s expiring in May 2016 and you want to use it before it expires, please let us know by opening a support ticket.
Happy Coding,
Team DigitalOcean |
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