This email is only for OVZSSD VPS services that are on OVZSSD-04 node. Please verify via WHMCS or SolusVM to confirm your VPS node. If your VPS went down earlier today, you are likely on OVZSSD-04.
I have confirmed that multiple SSD failures took down the server and caused the data to be unrecoverable. I have replaced the SSDs and the host node is back up but customers will need to reinstall their OS via SolusVM to restore services. Should you have any further queries please open a ticket, but please do not request for data recovery or backup data. I've already tried for hours to recover the failed SSDs and we do not keep backups for our VPS services.