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本帖最后由 didi7 于 2017-6-2 11:18 编辑
上个月我问online 6欧能不能免安装费升级9欧，告诉我不行
我说2欧能不能免安装费升级，客服说ok，我就让他把我2欧升级了，结果昨天一看2欧，6欧都被取消了
现在正tk跟他们扯呢，蓝色字体Online 红色字体本人。
online真是无耻啊，求支招跟online撕逼
Please recover my data.I need my data to make up for my loss.
Ticket created on 2017-06-01 20:16:33, read on 2017-06-02 03:53:01
Online - Yann
Hello
Unfortunately this is really too late for this server, already terminated and formatted
REgards
Yann - Premium Technician
Ticket reported to manager on 2017-06-01 16:50:36
Hello,
My server sd-20184 was canceled without clearly inform,and the data on my server is lost.
Please follow up and give me a solution at this time.
BRs
Thanks
Ticket created on 2017-06-01 16:44:55, read on 2017-06-01 17:40:14
Sorry, I did not get the message that Onlne inform me the clear date to terminate my server 20184.please recover my data.I just want to get back my data.
Ticket created on 2017-06-01 16:07:35, read on 2017-06-01 16:30:50
Online - Julien
Hello,
we are sur.
Sorry but this server is terminate.
We can't update this status.
Regards,
Julien M Premium Technician
Ticket created on 2017-06-01 14:56:06, read on 2017-06-01 16:06:48
Are you sure you have sent me the message as what you done when Dedibox kidéchire was canceled last month ??!!!
You ought to give customer a clearly message as what you done when Dedibox kidéchire was canceled as below. shouldn't you?Otherwise, how can I determine when should I transfer my data?
"Hello,
Dedibox BareMetal servers are constantly changing and evolving. Your Dedibox kidéchire - 20349 reaches end of life.
Your server Dedibox kidéchire - 20349 will be canceled and decommissioned on 01/06/2017 which allows you to smoothly migrate your server.
If you want to keep enjoying high performances servers, checkout our latest Dedibox BareMetal servers or sign-up to Scaleway, our cloud computing platform starting at €0.006 per hour.
If you have any questions, please contact our assistance."
Ticket created on 2017-06-01 14:30:26, read on 2017-06-01 14:38:59
Online - Julien
Hello,
we send you many mail for this operation;
And that before 3 month.
Regards
Julien M
Premium technician
Ticket created on 2017-06-01 14:13:12, read on 2017-06-01 14:26:31
Hello,
If Online unilaterally decided to cancel my server, Is it that should inform me in advance, and give me a few days to transfer my data?
I did not get a message that server 20184 will be terminated from Online.What about the data lost on my server?
Please give me a reasonable explanation as soon as possible.
Ticket created on 2017-06-01 12:52:56, read on 2017-06-01 14:04:32
Online - Julien
Hello,
yes but the server 20184, terminate automatically because this server is end of life.
This server can't be continu to use.
Regards,
Julien M Premium Technician
Ticket created on 2017-06-01 08:05:30, read on 2017-06-01 12:47:55
Hello，
Please see below ticket #532562 carefully
https://console.online.net/en/assistance/ticket/show/532562
I used server 20349 to upgrade SC SATA 2016 last month, not server 20184.
Ticket created on 2017-06-01 07:33:42, read on 2017-06-01 08:04:18
Online - Julien
Hello,
your SC GEN2 have be teminate and upgrade by a SC SATA 2016.
it's normal.
The server is EOL, and we change it.
Regards,
Julien M Premium Technician
Ticket created on 2017-06-01 06:07:42, read on 2017-06-01 06:28:42
Online - Pierre Antoine
We will, please wait for my colleague's answers
-- --
Best regards,
Pierre-Antoine
Ticket created on 2017-06-01 05:57:11, read on 2017-06-01 06:07:09
Hello,
I considered the server 20184 should not be canceled, so I did not backup my data, Please deal with this matter as soon as possible.
Ticket created on 2017-06-01 04:30:25, read on 2017-06-01 05:34:16
Online - Pierre Antoine
Hello,
I am sending this to my collegues in charge
They will come back to you as soon as possible in this ticket
-- --
Best regards,
Pierre-Antoine
Ticket created on 2017-06-01 04:21:34, read on 2017-06-01 04:25:36
Hello,
You were warned a month ago is Dedibox kidéchire,not is the SC gen 2.
I used server 20349 to upgrade SC SATA 2016 last month, not server 20184. Please see below ticket #532562 carefully
https://console.online.net/en/assistance/ticket/show/532562
Ticket created on 2017-06-01 04:15:51, read on 2017-06-01 04:15:56
Online - Pierre Antoine
Hello,
You were warned a month ago about this.
It was an end of life server. It has been replaced with a SC SATA 2016 in your account
-- --
Best regards,
Pierre-Antoine
Ticket created on 2017-06-01 04:09:26, read on 2017-06-01 04:14:40
Hello,
Why my Server 20184 has been canceled ?
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发表于 2017-6-2 10:02:34
