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[ol]你好，我们对香港位置的回应感到不知所措。我们收到了大量的订单，我们正在尽快地处理这些订单。我们的支持系统目前被门票堵塞，我们所有的运营商都在努力应对这些。如果您需要，请只提交一张票，请在提交支持票之前考虑以下事项。如果您打开关于激活服务器的支持服务单：截至上周一，整个网络的设置延迟了72小时。如果您不能等待这么长时间才能激活您的服务，请不要下订单。请不要打开一张支持票的时间，因为这会堵塞系统并放慢整个过程。每个人都将在72小时内与新的服务器信息联系。如果您要求退款或10％赔偿：请提交“10％补偿申请”或“退款申请”的机票。只能打开一（1）张支持票。一旦您收到自动回复通知您我们已经收到或处理了请求，请不要打开另一张票。通过打开另一张票或答复答复，您推迟退款，因为它被推到队列的后面。如果您有技术或销售问题：与往常一样，销售和技术支持是我们的首要任务。不过，由于我们每小时收到近百张门票，我们迟迟不能回复你。在线聊天已暂时处于离线状态，因为我们正在处理仅限话单响应。请不要淹没支持票系统。*********如果您打算开通支持票，请只用英文打开。没有我们的工作人员会说中文，我们现在将自动关闭所有支持票，这些票都是以英语以外的任何语言开放的，而我们处理这个支持请求和订单的支持。*********感谢您在这繁忙的时间里耐心等待。团队Enoctus[/ol]复制代码[ol]Hello,We are overwhelmed by the response from our location in Hong Kong. We have received a high volume of orders and we are working as quickly as we can to process these.Our support system is currently clogged with tickets and all of our operators are working to respond to these. Please only submit a ticket if you need too and please consider the following before submitting a support ticket.If you're opening a support ticket regarding activation of your server:As of Monday AM, there is a 72-hour delay on setups across our entire network. If you cannot wait this long for your service to be activated, please do not place an order. Please refrain from opening a support ticket regarding how long setup will take as this is clogging the system and slowing down the entire process. Everyone will be contacted with New Server Information within 72 hours.If you're asking for a refund or the 10% compensation:Please submit a ticket entitled "10% Compensation Request" or "Refund Request". Only open one (1) support ticket. Once you have received the automated reply informing you we have received or processed the request, do not open another ticket. By opening another ticket or replying to the response, you delay your refund as it is pushed to the back of the queue.If you have a technical or sales question:As always, sales and tech support are our priorities. However, due to us receiving nearly 100 tickets an hour, we are delayed in getting back to you. Live chat has temporarily been taken offline as we are working on a ticket only response. Please do not flood the support ticket system. *********IF YOU PLAN ON OPENING A SUPPORT TICKET, PLEASE ONLY OPEN IT IN ENGLISH. NONE OF OUR STAFF SPEAK CHINESE AND WE WILL NOW AUTOMATICALLY CLOSE ALL SUPPORT TICKETS WHICH ARE OPENED IN ANY LANGUAGE OTHER THAN ENGLISH WHILST WE PROCESS THIS BACKLOG OF SUPPORT REQUESTS AND ORDERS.*********Thanks for being patient during this busy period.Team Enoctus [/ol]复制代码 |
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发表于 2018-1-8 21:17:02