Our operation to activate all orders in the Hong Kong location is still in progress. We have received thousands of orders in total and we are working with our datacentres and IP provisioning companies to get everything running smoothly as soon as possible.
We would like to remind customers that have ordered in this location or plan to order that there is currently a 7-day turn around time on all servers. We'd also like to remind customers to refrain from opening support requests in regards to this setup time. Opening unnecessary support requests clogs the system and essentially slows down the whole operation.
如果您已经订购并且仍在等待设置，请注意，我们将向所有客户发放10％的补偿，您的服务计费周期将不会开始，直到服务启动。 您不再需要打开支持凭单以符合资格享受补偿或结算周期延长。
We would like to remind customers that have ordered in this location or plan to order that there is currently a 7-day turn around time on all servers. We'd also like to remind customers to refrain from opening support requests in regards to this setup time. Opening unnecessary support requests clogs the system and essentially slows down the whole operation.
If you have ordered already and still awaiting setup, please note that we will be issuing all customers 10% compensation your service billing cycle will not begin until the service is activated. You no longer need to open a support ticket to be eligible for the compensation or billing cycle extension.
发表于 2018-1-10 11:37:28