ENO回程绕美，港内绕美，差不多实锤，要争议的赶紧。

sunqm

本帖最后由 SuperBox 于 2018-4-4 10:16 编辑

已经有人工单申请退款
被拒绝，理由:
我们不能保证到HK的网络情况！谢谢！

如果争议，大概率失败，因为别人确实没有说明是保证直连，看来是真的要被D跑路了，第二家了

SuperBox

sunqm 发表于 2018-4-4 10:13

offline也争议不了？
那offline就争议得了啊  问题是人家不放弃治疗不跑路  怎么offline

ry-ss

ry-ss 发表于 2018-4-4 10:20

那offline就争议得了啊  问题是人家不放弃治疗不跑路  怎么offline
我就是offline了，boot也不行

sunqm

本帖最后由 hekeke 于 2018-4-4 10:39 编辑

SuperBox 发表于 2018-4-4 10:13

已经有人工单申请退款
被拒绝，理由:我们不能保证到HK的网络情况！谢谢！
如果争议，大概率失败，因为别人 ...

tos里面是没有，但是他有说HKBN接入

，这个可以操作一波


本来保证是宝马，现在变成五菱宏光


他以前挂在官网上合同，那个216接入HKBN的
邮件也有的
--------------------------
Dear valued customer,
Thank you for your recent order with us. Due to extreme demand, orders activation might be delayed. Please be aware that we are periodically rolling out new orders and all of them should be activated by Saturday or Sunday as we expect a major hardware expansion. The good news is that all of our new IPs are now HKBN (China direct) connected.
Any days lost will be compensated. Please do not submit tickets regarding this as that would only delay our operations.
--------------------------------------------------------
Dear valued customer,

As you might be aware, HKBN still hasn't announced our 216.* segment even though we were guaranteed this will be done by the 15th of March (today). Due to the China New Year, we believe this got delayed additionally. Similar issues have occurred during the announcement of our 184.* segment in Hong Kong but that only took 2 weeks as there were no national holidays delaying the process.

Below is a copy of IP broadcast submission and acceptance form, HKBN official promise of direct China route broadcast is within 30 days upon the date of submission. https://www.enoctus.co.uk/img/ipannouncement.pdf

In the absolute worst possible scenario, the direct china route will happen before 28 March 2018 (+/- 5 days).

While we understand you might be extremely disappointed, we urge you for a little bit of more patience during this situation. We will respect and process any refund/dispute requests but please be aware that pricing for future orders will go up immediately after HKBN starts working on 216.*. In addition, we'll be compesating everyone with 1 month for free (will happen automatically, do not open tickets).

Please do not open any tickets regarding this, they will be closed with no response.

Kind regards,

Management

hekeke

直接争议退款呗