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发表于 2011-7-31 13:22:06
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To All of our Bros,
I would like to start by offering my apologies to all of the customers of Brohoster and Club UpTime. We realize that the past few days have been a frustrating experience for all of you.
As many of you are aware, Club UpTime has had to close its doors, and an unfortunate side effect of that is that its subsidiary company Brohoster has been dissolved as well.
The remaining ex-staff of Brohoster along with a co-owner of Club UpTime have been working around the clock for the past three days to provide a solution for customers to retrieve their data. We have worked with SoftLayer to come to an agreement that allows us to open the public ports for all of our servers so that customers may log into their old services and retrieve their data. We have agreed upon a window of 72 hours for this access, so ask that you take advantage of this time.
Refunds will be issued to all customers who have already paid their invoice for the current month, and will be prorated if paid quarterly, semi-annually or annually. Please be patient as this process may take up to 4-6 weeks to complete.
I wish to thank the following people who have gone above and beyond to stick with us while in restoring these services as our primary goal has been to ensure our customers were taken care of:
Andrew McWatters – System Administrator / Tech Support (Brohoster)
Tyler Salwierz - System Administrator / Tech Support (Brohoster)
Terri O’Brien – Tech Support (Brohoster)
Melodi – Community Management (Brohoster)
Brian – Silent Partner / VP (Club UpTime)
We would like to take this opportunity to inform you that the above mentioned individuals who have worked so hard to have your server access restored are also reorganizing into a brand new company which plans to offer the same high quality services and customer service. We will announce further information regarding this transition in the coming week.
We will have full support options available with the launch of the new company; however, in the meantime we will do our
Gritten: best to answer any questions we can via the standard channels of communication we have access to such as WebHostingTalk, FacePunch, FaceBook and IRC.
Sincerely,
Larry Detlor
General Manager Brohoster |
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