【virmach】要是想把我们弄错取消的机器恢复，请额外付费

moew

本帖最后由 moew 于 2019-12-18 18:29 编辑

真心有点恶心virmach了

一个账号里面总共买了三台机器A,B,C，A&B都正常付款开通了，C被declined
我就tk要求退款，然后客服却把B退了
B机器已经开通而且我已经使用了，然后我就要求恢复B，仍然退款C。
然后客服就把BC全都退款了。
并且表示BC都不能重新激活。

最新回复

Sorry custom requests and needs are not built into the $5-6.50 a year price range and we can't re-activate. I mean we could for our regular bill rate but I'm sure you do not want to pay that, it's $15 per 15 minutes or $3 minimum for simple requests, so consider it as not possible instead.



来来回回折腾了差不多一个星期
先提交的工单，因为一次性买了好几台机器
不知道TK对应的是哪一台
所以没有在正确的TK里面提交
但是我从一开始就说清楚了invoice号

-------------------------更新TK记录----------请忽略我的英文水平-------------



------------------------------
一开始提交的
----------------------------------------


----
the invoice #831828 has been paid，but the order was declined. can you reactive the matchine ?


----
Your order was marked as fraud. We will not be able to activate this service.



----
If you can't activate the service, then you should refund my money. There is something wrong with your system, so I can repay the bill. You shouldn't just take my money.it is really unfair.



----
Sorry, Qimust have misread your response. This has been cancelled & refunded（这里换了个客服）


---------------------
退错款
--------------------------

-----THE INVOICE I PAID BUT WAS DECLINED IS #831828 !!!!!
      the invoice what i asked for refunding is #831828 ,the $6.22 invoice.
      you should refund that invoice,not the #841761
      the matchine of 841761 ($5.0) has been activated normally, this invoice i didn't asked for refunding!
      you didn't solve the problem , and creat another problem!
      i hope you can correct the mistake.
      (you can look for previous history ticket to verify what i said)

-----This is a ticket for order #380195 which is linked to invoice #841761. Feel free to make another ticket for your other issue.
thank you!

-------------------------------------
退错款了以后，后来重新提交的tk
---------------------------

-----the invoice #831828（$6.22) has been paid，but the service was declined beacause of your system erro. so i ask for refunding.but the customer
      service staff refunded the #841761($5) which has been activated alredy.
      i have clarified the issue,but the customer service staff misunderstood it.

      i need to refund the #831828,and reactivate the #841761.

      please don't make mistake again.

      thank you!


----
Both of these were refunded. We cannot re-activate these.

k2775739

可能是你选择机器的时候没选对？好好沟通一下吧，这个应该好解决

ApkB

  还有这种神操作，LET论坛反应，在那里会有人给你回复

围观者

把工单记录完整贴上来，才能跟着你一起吐槽

moew

k2775739 发表于 2019-12-17 15:59

可能是你选择机器的时候没选对？好好沟通一下吧，这个应该好解决
前面的工单的确没选对，但是我每次再tk里都说清楚了我要求退款的是哪个订单，哪台机器。编号都加了这种

wutiao

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moew

谨慎联系客服

beixiaoqian

不差钱的老板，两台全给你退了

凤梨

说实话客服怕是没时间细看你描述的订单号啥的，看到退款直接就各种联动了

fadaixiaohaih2o

本帖最后由 fadaixiaohai 于 2019-12-18 23:55 编辑




前几天不是pp自动扣款么。。一台台看，不得到猴年马月。我都在tg里面提醒过，客服看到工单有退款英文，就可能会全部给你退了。
我有一台和你情况一样，倒是给我激活了。所以你也有部分责任，客服不一定去看账单，可能根据你发工单的机器操作。